Serenity – The Art of Well Being is a revolutionary retreat for luxurious rejuvenation that focuses on individual well-being. With opulent facilities designed to cocoon guests in comfort and tranquility, Serenity invites individuals to embark on a transformative journey toward holistic well-being. The Luxury SPA recently won a Luxury Lifestyle Awards for Best Luxury Wellness Spa in Lisboa, Portugal 2024. 

We were thrilled to be joined by Maria d’Orey, the Director of Serenity – The Art of Well Being to discuss just what makes the journey with Serenity such a memorable one.  

Luxury Lifestyle Awards: Congratulations on winning the Luxury Lifestyle Awards for Best Luxury Wellness Spa in Lisboa, Portugal 2024! Can you tell us more about the philosophy behind Serenity – The Art of Well Being and how it sets your brand apart in the luxury wellness industry? 

Maria d’Orey: Serenity – The Art of Well Being was created with the aim of providing personalized well-being experiences, combining holistic treatments, fitness, and nutrition components. The brand differentiates itself not only through the innovative and unique experiences it offers but also through its personalized services tailored to customers’ needs. Delivered by a team of excellent professionals who are highly qualified, motivated, and passionate about the art of well-being, all Serenity spaces and signature treatments are meticulously designed to promote balance, well-being, and a profound sense of comfort, paying homage to their respective locations. 

LLA: How do you ensure that the facilities at Serenity maintain the perfect balance between luxury and functionality to enhance the overall wellness experience for your guests? 

MD: At Serenity – The Art of Well Being, we seamlessly blend luxury and functionality to craft an unparalleled wellness experience. Our meticulously designed facilities provide opulent surroundings without compromising practicality. With high-quality amenities and personalized services tailored to each guest, we ensure a rejuvenating escape. Behind the scenes, our streamlined operations prioritize efficiency, while ongoing innovation keeps us at the forefront of wellness trends. In essence, at Serenity, we offer a sanctuary where luxury meets functionality for an unforgettable wellness journey. 

LLA: With a focus on personalized care, how does your expert team tailor wellness programs to meet the diverse needs and preferences of your clientele? 

MD: Our expert team excels in personalized care. We start by listening to each guest’s unique needs and preferences, then tailor each treatment accordingly. With a diverse range of treatments and ongoing training in the latest techniques, we ensure every guest receives a customized experience that leaves them feeling rejuvenated and empowered. 

LLA: Serenity locations are carefully selected to provide unique and peaceful retreats. Could you share insights into the criteria used for choosing these locations and how they contribute to the overall well-being experience? 

MD: The locations are chosen for their scenic beauty, accessibility, and surroundings integration. Each space is carefully curated to offer a tranquil retreat with state-of-the-art wellness facilities. These serene havens allow guests to escape, rejuvenate, and immerse themselves in a holistic wellness experience. 

LLA: Your Short-Duration Programs offer quick revitalization and focused well-being experiences. How do you ensure that these programs deliver meaningful results within a condensed timeframe? 

MD: At Serenity– The Art of Well Being, our Short-Duration Programs are designed for quick revitalization and focused well-being experiences. Ideal for guests who don’t have a lot of free time but still want to improve their overall well-being, these packages offer a focused approach, comprehensive planning, expert guidance, integration of wellness modalities, and take-home resources. Guests can expect to leave feeling revitalized, refreshed, and equipped with tools for long-term well-being. 

LLA: ACTIVE by Serenity emphasizes balanced physical health. How does your program differ from traditional fitness offerings, and what specialized guidance do you provide to members to help them achieve their wellness goals? 

MD: ACTIVE by Serenity stands apart from traditional fitness offerings because of our diverse and innovative services. Our highly specialized team offers personalized programs to our guests, according to their physical condition and goals, which they can take home.  

LLA: Immersion in Thermal Oasis seems to be a cornerstone of the Serenity experience. Can you elaborate on the unique benefits of this oasis and how it contributes to guests’ overall sense of tranquility and rejuvenation? 

MD:  The Thermal Oasis offers a rejuvenating experience with amenities such as a jacuzzi, steam room, sauna, experience showers, and relaxation areas. Our relaxation areas offer a serene environment to unwind and find inner balance, leaving guests feeling refreshed and revitalized after their visit.  

LLA: With locations in Pine Cliffs Resort, Sheraton Cascais Resort, and Hyatt Regency Lisboa, how do you ensure consistency in the Serenity experience across different settings while still embracing the unique characteristics of each location? 

MD: At Serenity– The Art of Well Being, we maintain consistency in service excellence across all locations while embracing the unique characteristics of each setting. Our standardized training ensures a consistent experience, while customization allows us to tailor treatments and offerings to each location’s unique features. Continuous feedback and improvement ensure that the Serenity experience evolves to meet guest expectations while staying true to our brand ethos. 

Thank you, Maria d’Orey, for sharing your insights into Serenity – The Art of Well Being with us. We appreciate your time and the opportunity to learn more about the philosophy behind Serenity and how it sets itself apart in the luxury wellness industry. Your dedication to seamlessly blending luxury and functionality, as well as your commitment to personalized care and innovative offerings, truly sets Serenity apart as a leader in the wellness space.