This exclusive conversation highlights the leadership perspective of Mr. Jamie Hopwood, General Manager of Hotel Carmichael, Autograph Collection Hotel, whose recognition as a TOP 100 General Managers of the World winner by Luxury Lifestyle Awards reflects a career shaped by precision, creativity, and cultural awareness. The interview explores how experiential luxury, artistic influence, and operational discipline are influencing the direction of global hospitality through a dialogue led by Alexander Chetchikov, President of the World Luxury Chamber of Commerce.

Alexander Chetchikov: As a general manager, how do you balance operational excellence with the emotional and experiential side of luxury hospitality?

Jamie Hopwood: At Coury Hospitality, we lead with a People First culture, and that makes the balance much more natural. When you hire the right curators—people who genuinely care about craft, service, and connection—and you set clear expectations for excellence, operational discipline and emotional hospitality reinforce one another. Strong systems create consistency, while empowered people bring the soul. When those two are aligned, the experience feels effortless for the guest.

AC: Hotel Carmichael places strong emphasis on live performance and storytelling. Why do you believe cultural immersion is becoming essential to luxury hotels today?

JH: Luxury travelers are seeking experiences that feel intimate, meaningful, and memorable. Feinstein’s at Hotel Carmichael offers something truly special, an up-close, cabaret-style storytelling experience that creates a deep emotional connection between the performer and the audience. It’s immersive in an increasingly rare way. This kind of cultural programming transforms a stay into a moment in time, and that emotional resonance is what today’s guests value most.

AC: The hospitality industry continues to evolve rapidly. What major shifts do you see shaping its future over the next five years?

JH: Personalization will continue to move from a nice-to-have to an expectation, driven by data and thoughtful technology. At the same time, guests are craving authenticity, real human connection in an increasingly digital world. Wellness, sustainability, and flexible luxury experiences will also play a major role. The hotels that thrive will be those that use technology to enhance, not replace, the human experience.

AC: Being named among the TOP 100 General Managers of the World is a significant achievement. What does this recognition represent for you and your team?

JH: This recognition belongs to many people. First and foremost, it reflects the incredible dedication of our team. It also would not be possible without the support of our amazing owners, Pedcor and the City of Carmel, whose vision and commitment to excellence are unmatched. I’m equally grateful for the leadership and partnership of Coury Hospitality, as well as the unwavering support of my family. This honor represents what’s possible when trust, collaboration, and shared values come together.

AC: How do you ensure that luxury remains approachable while still maintaining exclusivity and high standards?

JH: Luxury should feel welcoming, not intimidating. In Indiana, we call that Hoosier hospitality, warm, genuine, and sincere. We maintain the highest standards behind the scenes while encouraging authentic, human interactions on the front line. Exclusivity comes from thoughtful curation and attention to detail, not formality. When guests feel comfortable and cared for, the experience feels both elevated and personal.

AC: From your perspective, what skills are now most critical for leaders navigating the modern hotel industry?

JH: Building trust is foundational, and just as important is the speed at which that trust is built. Leaders today must connect quickly and authentically with their teams. Emotional intelligence, adaptability, and clear communication are critical, but trust is the pillar that allows everything else to move faster and more effectively. Developing people through transparency, consistency, and purpose-driven leadership is essential in today’s environment.

AC: Looking ahead, how do you envision Hotel Carmichael continuing to stand apart within the competitive landscape of luxury hospitality?

JH: Hotel Carmichael will continue to stand apart by fully embracing its role as a cultural destination. By deepening our connection to the arts, elevating storytelling, and delivering consistently exceptional service, we’ll remain distinctive. Our focus will always be on creating experiences that guests can’t replicate elsewhere, experiences that feel personal, inspiring, and unforgettable.

Thank you, Mr. Hopwood, for sharing your insights and leadership perspective, which reflect a thoughtful blend of cultural depth, service discipline, and forward-looking vision that continues to elevate Hotel Carmichael’s standing in the global luxury hospitality arena.

To learn more, visit https://www.marriott.com/en-us/hotels/indak-hotel-carmichael-autograph-collection/overview/.