Susan Anthony – Amari, Kuala Lumpur

Susan Anthony has served as General Manager of Amari Kuala Lumpur since 2022, leading the hotel with a people-centred and forward-thinking approach that balances operational excellence with authentic hospitality. Located at No. 3, Jalan Bangsar, KL Eco City, Amari Kuala Lumpur is a contemporary urban hotel positioned at the intersection of business, lifestyle, and sustainability—an ethos closely reflected in Ms Anthony’s leadership.

Her management style is rooted in collaborative empowerment and leading by example, fostering an inclusive workplace culture where associates feel respected, engaged, and aligned with shared objectives. By cultivating open communication and trust, she has built a motivated team committed to delivering consistent, high-quality guest experiences while maintaining strong internal morale and retention.

Staff development remains a cornerstone of Ms Anthony’s leadership. She actively supports continuous learning through structured training programmes, cross-departmental exposure, and clear career progression pathways. Regular engagement initiatives, recognition platforms, and team-building activities further strengthen unity across the hotel, reinforcing a positive and supportive working environment where both individual and collective achievements are acknowledged.

Under her guidance, Amari Kuala Lumpur has achieved notable operational and sustainability milestones. The hotel earned Eco Hotel certification under the ESG Adoption Programme and was recognised with the Luxury Lifestyle Awards – International Sustainability Award 2024. Ms Anthony has championed environmentally responsible practices, including plastic reduction initiatives, green certifications, and local sourcing strategies that support Malaysian suppliers while reducing environmental impact. The introduction of smart technology solutions, such as energy-efficient systems and service automation, has improved operational efficiency and reduced the hotel’s carbon footprint.

These efforts have been recognised through numerous accolades, including Luxe Global Awards 2025, Haute Grandeur Awards 2024, CEO Destinations Travel Awards, and multiple Luxury Lifestyle Awards for both the hotel and Ms Anthony’s leadership—firmly positioning Amari Kuala Lumpur as a benchmark for sustainable urban hospitality in Malaysia.