Shaun Wheeler – Radisson Blu Mosi-oa-Tunya Livingstone Resort

Shaun Ian Wheeler is the revered General Manager of Radisson Blu Mosi-Oa-Tunya Livingstone Resort, located in the stunning Livingstone, Zambia. With over two decades of experience in luxury hospitality, Shaun’s leadership style blends operational expertise with a nurturing approach to team development. His career highlights include managing prestigious properties such as The Palace of the Lost City, The Table Bay Hotel, and Radisson Blu Sandton in South Africa. Since joining Radisson Blu Mosi-Oa-Tunya Livingstone Resort in July 2022, he has overseen the hotel’s rise as a top destination in Zambia, including winning multiple awards such as the Hotel of the Year by the Zambian Tourism Agency and the Best New Luxury Resort by the World Luxury Lifestyle Awards in 2024.

Wheeler’s approach to luxury centers around delivering memorable experiences through personalized service and maintaining high standards in every aspect of the guest experience. His focus on staff welfare and guest satisfaction is reflected in his emphasis on exceeding expectations, benchmarking service against Radisson standards, and adapting to global hospitality trends. His ability to anticipate guest needs in a tech-driven environment has played a crucial role in his success.

Recognized as one of the TOP 100 Hotel General Managers of the World in 2024 by the Luxury Lifestyle Awards, Shaun continues to set the bar for excellence in hospitality and innovative guest experiences worldwide. His passion for the industry was sparked by his uncle, a hotelier, and he has remained dedicated to elevating luxury service and leadership throughout his successful career.