Ms. Nazaret Carbonari – Waldorf Astoria Riviera Maya

As General Manager of Waldorf Astoria Riviera Maya, Ms. Nazaret Carbonari embodies a style of leadership that is both empathetic and relentlessly goal-focused. She leads with the conviction that hospitality is “people serving people,” creating a culture built on collaboration, open communication, and trust. Her people-first approach empowers team members to take ownership, think creatively, and consistently deliver the resort’s signature “effortless elegance rooted in authenticity.”

Nazaret is deeply committed to staff development and morale, prioritizing leadership training, daily recognition, and meaningful feedback. She encourages her team to focus on every detail of the guest experience and to feel confident crafting unforgettable moments. Under her guidance, the hotel has unified around a clear vision of excellence, strengthening its reputation for intuitive, highly personalized service across both leisure and group segments.

Her tenure has coincided with a remarkable period of recognition for Waldorf Astoria Riviera Maya. Recent accolades include Mexico’s Leading Luxury Resort at the 2025 World Travel Awards, a AAA Five Diamond Award, a Four-Star rating from Forbes Travel Guide (second consecutive year), a One MICHELIN Key distinction, and multiple honors from Luxury Lifestyle Awards, including Top 100 Hotels & Resorts of the World and Top 100 Hotel General Managers of the World for Nazaret herself.

A frequent subject of industry press, including an exclusive interview with Luxury Lifestyle Awards and features in Hospitality Net, Nazaret is shaping a vision of modern luxury defined by personalization, authenticity, sustainability, and a thoughtful embrace of technology, ensuring the resort remains both timeless and forward-looking.