Mae Ng – Frasers Hospitality Singapore

Mae Ng is an accomplished hospitality leader whose career exemplifies excellence, resilience, and a deep commitment to refined guest experiences. As a senior leader at Frasers Hospitality Singapore, Mae has consistently demonstrated outstanding general management capabilities, positioning her among the industry’s most respected hotel executives. In recognition of her achievements and influence, she was selected as one of Luxury Lifestyle Awards’ TOP 100 Hotel General Managers for 2025, a distinction reserved for leaders who set new benchmarks in luxury hospitality worldwide.

With extensive experience across premium and luxury hotel operations, Mae is widely recognized for her strategic vision and hands-on leadership style. She has successfully guided diverse teams, overseen complex operations, and driven sustainable business performance while maintaining the highest service standards. Her approach balances commercial acumen with genuine care for people—both guests and colleagues—creating environments where excellence is a natural outcome.

Mae believes that true luxury lies in thoughtful details, emotional connection, and consistency. Under her leadership, guest experience is treated as a holistic journey, from intuitive in-room comfort to personalized service delivery. She places strong emphasis on quality assurance, operational benchmarking, and continuous improvement, ensuring that every touchpoint reflects the brand’s promise of excellence.

A strong advocate of people development, Mae is known for cultivating high-performing teams through trust, empowerment, and mentorship. She inspires her teams to exceed expectations by fostering a culture rooted in professionalism, accountability, and passion for service. Her management philosophy is adaptive and inclusive, enabling teams to thrive amid the evolving demands of modern hospitality.

Throughout her career, Mae has witnessed and embraced significant industry transformations, including digital innovation, heightened guest expectations, and a growing focus on sustainability and well-being. She views the role of the General Manager today as both a strategic business leader and a cultural ambassador—one who shapes vision, drives performance, and delivers meaningful luxury experiences.

Mae Ng’s recognition among the world’s top hotel general managers underscores her lasting impact on the hospitality industry and her continued contribution to shaping the future of luxury living.