Mae Ng – Fraser Suites Singapore

Mae Ng is an accomplished hospitality leader and the General Manager overseeing several prestigious properties under Frasers Hospitality in Singapore, including Fraser Suites Singapore, Fraser Residence Orchard, Fraser Residence River Promenade, and Fraser Place Robertson Walk. Her leadership has been recognized globally, earning her a place among Luxury Lifestyle Awards’ Top 100 Hotel General Managers of the World for 2024.

With over 15 years of leadership experience, Mae has built an impressive career marked by her passion for creating exceptional guest experiences and fostering motivated, cohesive teams. Starting her journey in the hospitality industry in 2003, Mae was drawn by a love for travel and a desire to craft memorable experiences. Her career has spanned pivotal roles, from Residence Manager in various Ascott properties in China and Singapore to Vice President of Special Projects at Frasers Hospitality since February 2021.

Mae’s management style is rooted in collaboration and adaptability. She champions a culture where open communication, mutual respect, and continuous learning are paramount. She believes in empowering her teams, encouraging innovation, and ensuring that each member contributes meaningfully to delivering unparalleled luxury service. Her financial acumen, coupled with strategic planning skills, enables her to balance operational efficiency with revenue growth effectively.

To Mae, luxury is more than opulence; it is about exceptional attention to detail and personalized experiences that make guests feel uniquely valued. This belief informs her approach to service, motivating her team to maintain excellence and exceed expectations. A strong advocate for resilience within the hospitality sector, she aspires for an industry that supports and nurtures its workforce, recognizing their role as the backbone of sustainable, superior service.

Mae Ng continues to lead with vision, dedication, and loyalty to luxury hospitality.