Juliana Salla – JW Marriott Hotel Muscat

Juliana Salla is an accomplished hospitality leader and the General Manager of JW Marriott Muscat in Oman. With over two decades of experience, she has led prestigious properties across the globe, including The Ritz-Carlton Maldives, Bali, and W Hotels in Guangzhou and Bali Seminyak, among others. Her career in hospitality began with Disney Cruise Line, which ignited her passion for creating unforgettable guest experiences and fostering effective team leadership.

Juliana’s exceptional contributions to the industry have been recognized with several accolades, including Oman’s Best General Manager (Hospitality) by CMO Asia, her inclusion in White Page International’s Global 200 Women Power Leaders 2024, and a recent win at the Luxury Lifestyle Awards for the TOP 100 Hotel General Managers of the World. She draws inspiration from JW Marriott’s philosophy: “Take care of associates and they will take care of the customers,” embodying her belief in cultivating a motivated and empowered team environment.

For Juliana, luxury is defined by personalizing each guest’s experience, exceeding expectations, and paying attention to the smallest details. She places great emphasis on cleanliness, sustainability, and readiness, ensuring that every guest feels valued and well-cared for during their stay. Her leadership style is characterized by an open-door approach, where she remains accessible to her team while empowering her executive staff to lead their departments effectively.

Sustainability remains one of Juliana’s core priorities, as she champions eco-conscious practices in the hotels she manages, believing they enhance both the guest experience and the industry’s environmental responsibility. With her dedication, leadership, and guest-centric focus, Juliana continues to make a lasting impact in luxury hospitality.