Greg Gubiani – Crowne Plaza Changi Airport

Greg Gubiani is the General Manager of Crowne Plaza Changi Airport, the award-winning hotel consistently recognized as the World’s Best Airport Hotel for ten consecutive years, most recently at the 2025 Skytrax World Airport Awards. With over 25 years of global hospitality experience, Greg has managed city and resort hotels across the Maldives, the Pacific, Australia, and Southeast Asia, including iconic brands such as Banyan Tree, InterContinental, Westin, Le Méridien, and Aloft.

Under his leadership, the 575-room property with seven meeting rooms and multiple venues has achieved record-breaking performance, including a 10% growth in GOP within his first year, a Guest Experience Index exceeding 107, and top Q1 2025 results among IHG hotels in Southeast Asia and Korea. Greg has driven operational excellence through innovation, implementing AI-powered service solutions, in-room filtered drinking water systems, and strategic sustainability initiatives, contributing to the hotel’s GSTC Certification and multiple international sustainability awards.

Greg’s leadership style is visionary and people-centric, emphasizing collaboration, empowerment, and inclusivity. He champions staff development through initiatives such as the ‘Stay Over’ programme, dedicated Learning & Development spaces, structured career pathways, and cross-property opportunities, fostering a culture of engagement, innovation, and excellence. This approach ensures teams deliver consistent, world-class guest experiences while cultivating professional growth and well-being.

A recognized thought leader in hospitality, Greg has been featured in Trending Leaders, Changi Airport publications, Hospitality Net, and regional media outlets, highlighting his impact on operational performance, sustainability, and guest satisfaction. He has also forged strategic partnerships across the IHG network and local community, enhancing operational synergies, sustainable tourism practices, and meaningful community engagement.

Through his strategic foresight, operational mastery, and people-focused leadership, Greg Gubiani continues to elevate Crowne Plaza Changi Airport as a global benchmark in airport hospitality, blending exceptional guest experiences with award-winning business performance.