Boris Braun – Hotel Am Konzerthaus

Boris Braun, the distinguished General Manager of Hotel Am Konzerthaus – MGallery Vienna, has been shaping the hotel’s success since 2013. Recognized as one of Austria’s “Top 50 GMs” by Schlummeratlas, Boris brings a unique blend of experience and passion to his role. His calling in hospitality emerged after a transformative cruise experience in 2008, inspiring him to pursue a career with ACCOR. Starting as a trainee, Boris has risen to become a visionary leader within the company. 

Boris believes a modern GM’s role is multifaceted—balancing operational excellence, financial management, and strategic foresight while nurturing an engaging work environment. His leadership style is collaborative and adaptable, empowering team members to deliver exceptional service and fostering a culture of open communication and excellence. To maintain the highest standards, Boris actively benchmarks in-room comfort and guest satisfaction, using tools like mystery shoppers and real-time feedback. 

For Boris, luxury transcends materialism, embodying personalized, thoughtful service that makes every guest feel valued and cared for. Dedicated to sustainability, he champions eco-friendly practices, creating a space where luxury and responsibility coexist seamlessly. His commitment to innovation, employee well-being, and unforgettable guest experiences defines his lasting impact on the hospitality industry.