Luxury Lifestyle Awards has chosen the celebrated General Manager of The Pavilions Phuket, Ms. Elena Orru’, as one of their Top 100 Hotel General Managers of the World, 2023. This prestigious recognition underscores her continuous dedication, extensive expertise, and exceptional contributions to the luxury hospitality industry.

Perched atop the captivating expanse of Phuket’s scenic landscape lies an exquisite sanctuary that embodies the essence of tropical luxury. Welcome to The Pavilions Phuket, a harmonious blend of opulence and natural splendor set against the backdrop of white-sand beaches and the mesmerizing azure seas. Set majestically atop one of the island’s highest points, their collection of private villas and 81 m² suites invites you to immerse yourself in a world of tranquility and indulgence. Ms. Elena Orru’ has been leading the team at this inviting island escape since August 2022.

The vibrant leader has amassed a wealth of experience across renowned hospitality destinations, shaping her into an industry leader. Her illustrious journey began at distinguished establishments such as the Akaryn Hotel Group in Bangkok, Hotel Nikko Saigon in Ho Chi Minh City, and esteemed properties in London, including The Ritz Hotel Casino and The Landmark London. Her voyage into luxury hospitality commenced at Katathani Collection in Phuket, Thailand, where she realized her passion for delivering world-class guest experiences.

Reflecting on her inspiring journey, Ms. Orru’ shared, “My pathway into the hospitality industry wasn’t conventional. It started with a yearning to work at the Hilton in Frankfurt as a teenager. Eventually, fate led me to the Katathani Hotel in Phuket, where my dream transformed into reality. Since then, my global endeavors have honed my skills across various luxury hotels and high-end management companies, enriching my perspective and approach.”

With a profound understanding of luxury, Ms. Orru’ defines it as a bespoke experience that transcends material possessions. “Luxury, to me, is about intuitive service, bespoke offerings, and precious moments with loved ones. It’s the anticipation of needs, the access to unique services, and the gift of time amidst nature,” she elaborated.

Her managerial style is defined by transparency, trust, and leading by example. Ms. Orru’ fosters an environment where team members are encouraged to seek guidance and collaborate freely. “Motivating my team involves being hands-on, approachable, and setting the standard for exceptional service. I believe in acknowledging great work and guiding my team through challenges,” she affirmed.

Looking ahead, Ms. Orru’ envisions a more accountable hospitality industry, advocating for stricter sustainability practices. “Hotels should genuinely commit to sustainable practices beyond token gestures. It’s about responsible waste management, reducing our ecological footprint, and fostering harmony with our planet,” she emphasized.

Book your stay at The Pavilions Phuket today, and experience the luxury and premier hospitality that Ms. Orru’ and her team offer: https://www.pavilionshotels.com/phuket/