AirportAssist, awarded with the title of Best Luxury Airport Concierge Services in the World by Luxury Lifestyle Awards in 2026, has expanded its concierge offering beyond the airport with the introduction of its Rail VIP Meet & Greet service, bringing its established approach to personalized passenger assistance into the rail travel experience.

The service is now operational across key rail hubs including London, Brussels, Paris, Amsterdam and other destinations. With AirportAssist’s presence spanning more than 50 countries and over 100 stations worldwide, Rail VIP Meet & Greet extends the company’s concierge expertise beyond air travel and into another important part of the passenger journey. Its rail assistance network continues to grow across the UK, France, the Netherlands, Belgium, Italy and Switzerland.

The expansion reflects AirportAssist’s focus on providing travelers with personalized support throughout their journeys. Just as its airport concierge services are designed around discreet and attentive passenger assistance, the Rail VIP Meet & Greet service brings the same approach to railway stations, supporting travelers during both departures and arrivals.

At the heart of the service is dedicated assistance throughout the station experience. Passengers can be greeted personally and supported with luggage and porter assistance, reducing the need to navigate the different stages of the station journey on their own. They are guided through the station and escorted towards their train, with assistance continuing through the relevant stages of their departure.

For departing passengers, the experience begins from the moment they arrive at the station. Travelers are met at the curbside and assisted with their luggage before being escorted through the station. Assistance is provided through check-in, security, and immigration, where applicable, allowing passengers to move through these stages with dedicated support.

Passengers can then be accompanied to the lounge before continuing onwards towards their train. When it is time to board, they are escorted from the lounge to the train, creating a more coordinated journey from curbside arrival through to boarding. The same level of assistance continues for passengers arriving by train.

On arrival, passengers are welcomed directly at the train and provided with support as they begin their journey through the station. Assistance with luggage is available, and travelers are escorted smoothly through the station towards their onward transportation. The service can continue until passengers reach their chauffeur, helping connect the rail arrival experience with the next stage of their journey.

By providing assistance across both departure and arrival, AirportAssist’s Rail VIP Meet & Greet service is designed to make each touchpoint of the station journey more organized, personalized and attentive. Rather than limiting concierge support to a single stage, the service follows the passenger through the key parts of their rail experience. Having established its expertise in personalized airport passenger assistance, AirportAssist is now applying that experience to rail travel across its growing international network.

As its presence expands across major European rail destinations, the service allows AirportAssist to take its approach to passenger care beyond the airport environment. From curbside assistance and luggage support to station guidance, lounge assistance, boarding and arrival escort, the focus remains on providing travelers with dedicated support throughout their journey.

Through Rail VIP Meet & Greet, AirportAssist is extending the personalized and effortless travel experience associated with its airport concierge services across the wider journey, bringing dedicated assistance to travelers as they move through some of Europe’s key rail hubs.

Visit https://airportassist.com/ to learn more today.