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Exclusive Interview with the President Director of Handara Golf & Resort, Ms. Aliza Salviandra

 

Welcome to Handara Golf & Resort Bali, a luxurious mountain golf course and resort nestled within the enchanting crater of a dormant volcano, offering awe-inspiring views and invigorating mountain air. Recently awarded Best Luxury Golf Resort in Bali by Luxury Lifestyle Awards in 2023, Handara takes pride in providing a world-class golfing experience amidst a stunning natural setting.

Handara Golf & Resort Bali caters to all types of travelers, offering many different experiences amidst its beautiful surroundings. Whether you’re seeking a golfing adventure or a rejuvenating mountain retreat, Handara Golf & Resort Bali promises an enriching experience for all its guests.

We were lucky enough to spend some time with Ms. Aliza Salviandra, the hotel’s celebrated President Director, to learn more about this award-winning resort and its exclusive offerings.

 

Luxury Lifestyle Awards: Congratulations on winning a Luxury Lifestyle Awards for Best Luxury Golf Resort! How do you and the team feel about winning this award?

Aliza Salviandra: As the President Director, I feel immensely honored to express my heartfelt gratitude to our incredible team, who have transformed into a family. The entire journey has been a profound learning experience for me and the success of the company is a testament to the dedication and hard work of our valuable and devoted employees. Together, we have worked tirelessly to establish Handara as one of the most recognizable brands in Indonesia, particularly on the beautiful island of Bali.

I extend a special thank you to our esteemed customers, whose belief in us and continuous support have been the driving force behind our relentless pursuit to deliver the best services possible. This award is a symbol of appreciation for the efforts, motivation, and trust that each team member has shown toward the company. I am immensely grateful for the graceful presence of every teammate during my tenure and for their contribution to our collective success.  It also serves as a token of recognition for our past efforts and a catalyst for our future achievements. Here’s to an even brighter and more successful future for Handara Golf & Resort Bali!

LLA: Handara Golf & Resort Bali offers a unique location inside the crater of a dormant volcano. How does this distinctive setting enhance the overall guest experience?

A.S.: Indeed, as a hidden gem, Handara Golf & Resort offers a distinctive setting that elevates the overall guest experience in remarkable ways. The resort’s unique location amidst the picturesque mountains and lush rainforest sets it apart from traditional tourist destinations.

Handara, often referred to as the “Soul of the Mountain,” offers guests a sense of stepping into a different world within Bali. The ambiance and surroundings evoke a tranquil and ethereal atmosphere, where the stresses of everyday life seem to fade away, and a profound connection with nature is forged.

Guests at Handara can enjoy a serene escape from the bustling city life and immerse themselves in the tranquility of nature. The cool mountain breeze, breathtaking views, and serene ambiance create a truly enchanting atmosphere, allowing guests to unwind and reconnect with themselves. The beauty of this place enriches the senses, inviting guests to embark on a journey of self-discovery and contemplation.

Guests also have the unique opportunity to immerse themselves in the ancient practice of Forest Bathing, allowing them to embrace the rejuvenating energy of the rainforest and bask in its positive and pristine air. Whether exploring the forest trails, embracing mindfulness in the embrace of nature, or simply relishing the solace of this remarkable setting, Handara provides a sanctuary where guests can truly escape from the outside world and find solace in the heart of the rainforest.

Handara Golf & Resort’s distinctive setting as a hidden gem in the heart of nature contributes significantly to creating an extraordinary guest experience. The serene atmosphere, array of outdoor activities, and warm hospitality combine to make Handara a truly unforgettable destination for all who seek a unique and rejuvenating escape. 

LLA: The recent renovations have upgraded several facilities at the resort. Can you tell us more about the improvements made to the restaurants, Pro-Shop, and accommodations?

A.S.: Certainly! Over the years, Handara has undergone significant improvements to enhance the guest experience in various aspects of our offerings. This upgrade reflects our commitment to providing a more luxurious and refined stay for all our guests, whether they are here to golf or simply enjoy the serene surroundings.

The restaurants at Handara have also seen substantial improvements. We have curated a diverse and delectable menu that caters to various palates. Guests can now savor an array of culinary delights, making dining at Handara an exceptional experience. The Pro-Shop, too, has undergone enhancements to provide golfers with top-notch equipment, apparel, and accessories. We aim to ensure that golfers have everything they need to enjoy their game to the fullest. Moreover, our accommodations have been thoughtfully refurbished to offer guests unparalleled comfort and relaxation. The rooms now boast modern amenities and elegant decor, providing a soothing and inviting ambiance for a restful stay.

Looking ahead, our commitment to excellence drives us to continue making improvements until we achieve beyond a 5-star standard. Our ultimate goal is to open our doors to everyone, inviting all to relish the beauty of Handara and experience true luxury amidst nature. 

LLA: Dining at Handara Golf & Resort seems like a culinary delight. Could you highlight some signature dishes from the Soyokaze Restaurant and Breeze Terrace Lounge?

A.S.: At Breeze Terrace, guests can enjoy an immersive dining experience amidst the refreshing mountain breeze and breathtaking views of the mountains and golf course. The restaurant’s diverse menu primarily consists of a variety of Western and finger foods, satisfying different palates. Additionally, Breeze Terrace proudly offers a delightful selection of international cuisines, including Slovakian and Russian dishes, along with a taste of Asian flavors.

On the other hand, Soyokaze presents a culinary journey focused on South East Asian dining. The restaurant is renowned for its signature Asian Hot Pot and Barbecue dishes, perfectly complementing the picturesque mountain scenery. Guests can savor the delightful aroma and flavors of these traditional Asian dishes, creating an unforgettable dining experience in harmony with the breathtaking mountain landscape.

Both Breeze Terrace and Soyokaze cater to a wide range of tastes, making sure guests at Handara Golf & Resort have an array of delectable options to choose from. Whether indulging in Western, international, or Asian delicacies, guests can relish each meal in a captivating setting, appreciating the natural beauty that surrounds them. The combination of delightful cuisine and stunning mountain views makes every dining experience at Handara Golf & Resort a truly memorable one. 

LLA: The resort takes pride in sourcing local and fresh ingredients. Can you share some details about the organic farm at Breeze Terrace Lounge and how it contributes to the dining experience?

A.S.: At Breeze Terrace Lounge, we take pride in our commitment to providing a farm-to-table dining experience for our guests. Located in the renowned farming region of Bedugul, we actively support local farmers by sourcing fresh vegetables directly from them. This ensures that our dishes are not only of the highest quality but also contribute to the sustainability of the local community.

In addition to supporting local farmers, we have our very own kitchen garden on-site. This garden is a special feature that allows our guests to engage in a unique and interactive experience. During their visit, guests have the opportunity to handpick their own vegetables from the garden, adding a personal touch to their dining experience.

By offering farm-to-table dining, we ensure that our guests enjoy the freshest and most flavorful ingredients, carefully selected from the region’s abundant agricultural resources. With each bite, our guests can savor the flavors of the Bedugul region while knowing that they are supporting local farmers and sustainable practices. This connection with nature and the local community creates a memorable and wholesome dining experience at our restaurants. 

LLA: Handara Golf & Resort offers a variety of accommodations, from cozy hotel rooms to luxurious villas. How do these different options cater to various guests’ preferences and needs?

A.S.: At Handara Golf & Resort, our diverse range of accommodations caters to the preferences and needs of various guests, ensuring a memorable stay for everyone. We welcome everyone with open arms, ensuring that their stay with us is nothing short of exceptional.

Our cozy hotel rooms are designed for guests seeking a comfortable and convenient stay. They are perfect for golfers who want easy access to the golf course and other resort amenities. Additionally, business travelers and solo adventurers will appreciate the well-appointed rooms that offer a peaceful retreat after a day of activities.

Our mountain chalets and villas are tailor-made for guests seeking an indulgent and private experience. Honeymooners will find the villas romantic and secluded, providing an intimate setting for their special moments. Families will love the spaciousness and added privacy that villas offer, allowing them to bond and create lasting memories together.

At Handara, we welcome all types of guests to experience our resort. Whether you are a golfer eager to tee off on our renowned golf course or a couple seeking a romantic getaway, our accommodations are thoughtfully designed to cater to your specific needs. Families looking for a fun-filled vacation amidst nature will find the resort amenities and family-friendly activities just perfect. Regardless of the accommodation type chosen, all guests can enjoy the breathtaking beauty of Handara’s surroundings. 

LLA: The Nature Experience Packages seem like an excellent opportunity for non-golfers to explore the beauty of Bedugul. Can you elaborate on the specific experiences included in these packages?

A.S.: Absolutely! The Nature Experience Packages at Handara Golf & Resort offer a wonderful opportunity for non-golfers to immerse themselves in the beauty of Bedugul and the surrounding region. These packages include a variety of captivating experiences that showcase the breathtaking mountain scenery and the enchanting rainforest. 

Healthier Air and Nature Treks. Guests can revel in the pristine air and escape the hustle and bustle of city life by exploring the lush greenery of Bedugul. Guided nature treks allow them to connect with nature, breathe in the fresh air, and witness the wonders of the rainforest.

Hidden Waterfall Discovery. These packages offer the chance to uncover several beautiful hidden waterfalls in the North Bali region. Guests can embark on refreshing adventures, trek through picturesque landscapes, and be rewarded with the awe-inspiring sights and sounds of cascading waterfalls.

Lake Beratan Exploration. The Nature Experience Packages include a visit to the serene and stunning Lake Beratan. Guests can enjoy canoeing on the peaceful waters, soaking in the tranquility and natural beauty of the lake and its surroundings.

Bathing in Waterfalls. One of the highlights of these packages is the opportunity to indulge in the therapeutic experience of bathing in a waterfall. This natural spa-like setting allows guests to relax, de-stress, and rejuvenate amid the calming sounds of rushing water.

Sunrise Tour on the Lake. For early risers, there’s the option to embark on a captivating sunrise tour on the lake. Witnessing the sun slowly rising above the tranquil waters creates an unforgettable and magical moment to start the day.

The Nature Experience Packages provide a perfect blend of adventure, relaxation, and immersion in the natural wonders of Bedugul. From exploring hidden waterfalls to canoeing on Lake Beratan, these experiences offer an escape into a world of serenity and natural beauty. Non-golfers can truly appreciate the essence of this breathtaking destination and create cherished memories during their stay at Handara Golf & Resort. 

LLA: Handara Golf & Resort is known for hosting various events. What unique features or services does the resort offer to make weddings, honeymoons, and corporate events truly memorable?

A.S.: Handara Golf & Resort offers a truly distinctive and memorable experience for weddings, honeymoons, and corporate events with its unique features and exceptional services. Unlike the typical beach weddings in Bali, Handara Golf & Resort offers a one-of-a-kind mountain wedding experience. Surrounded by lush rainforest and picturesque mountains, our wedding venue exudes a sense of grandeur and enchantment that sets it apart from traditional beach settings. These unique and breathtaking backdrops create an extraordinary atmosphere for couples to see a truly memorable and distinctive wedding celebration. Embracing the tranquil ambiance of the mountains, Handara Golf & Resort promises an unforgettable wedding experience that will leave couples and their guest with cherries memories of a lifetime.

The resort’s experienced event planning team is dedicated to ensuring that weddings, honeymoons, and corporate events are flawlessly executed. From conceptualization to execution, every detail is handled. Choosing Handara Golf & Resort for weddings, honeymoons, and corporate events means stepping into a world of enchantment and splendor. With its unmatched mountain setting and personalized service, Handara creates an unforgettable and cherished experience for all who visit. 

LLA: Sustainability is an essential aspect of modern resorts. Can you share some of the resort’s initiatives to promote eco-friendliness and support the local community?

A.S.: At Handara Golf & Resort Bali, we are passionate about promoting a Green Lifestyle and preserving the natural environment. By participating in the Handara Green Initiative, you not only get to enjoy healthy and nature-filled experiences but also contribute to the conservation of our beautiful surroundings.

As part of our commitment to sustainable tourism development, we regularly conduct internal environmental reviews and assess our progress in improving our environmental performance. We keep our customers and guests informed about our sustainability policy and give them the opportunity to join us in achieving our eco-friendly goals. Handara Golf & Resort is proudly Certified by Travelife as a sustainable resort, reflecting our dedication to environmentally conscious practices.

Our green measures and initiatives include eco-friendly practices such as efficient watering systems for the golf course, adopting a tree program, reducing plastic waste, and supporting the local community. By promoting sustainable and responsible tourism, we aim to protect our planet for future generations.

Beyond providing quality services to our customers, our responsibility extends to humanitarian aid. We take pride in nourishing those in need and actively engaging in initiatives in education, healthcare, disaster management, and environmental sustainability. Our ultimate goal is to make a meaningful and lasting difference in the lives of others and contribute to building a better tomorrow. We ensure that guests become an integral part of a greater purpose during their stay. By fostering a sense of connection to nature and the local community, guests are encouraged to immerse themselves in the natural surroundings and contribute positively to the environment and the lives of others. Together, we can create positive change and ensure a brighter and greener future for all.

For more updates on our sustainable practice please visit our website and for our humanitarian efforts, visit our Instagram account @Handaragiveback. 

LLA: What sets Handara Golf & Resort apart from other luxury resorts in Bali, and how do you ensure guests have a memorable and unparalleled experience during their stay?

A.S.: Ensuring guests have a memorable and unparalleled experience during their stay involves a combination of excellent service, attention to detail, and a genuine commitment to guest satisfaction.

At Handara Golf & Resort, our commitment is to create loyal customers who return time and time again to experience the magic of our resort. We take immense pride in the fact that about 70 percent of our guests are repeat customers, a testament to the exceptional experiences we strive to deliver.

Providing a truly memorable and unparalleled experience goes beyond the physical aspects of our property. It involves crafting a warm and emotionally enriching atmosphere that leaves a lasting impression on our guests. At Handara, we also place significant emphasis on guest feedback and recommendations. We deeply value the opinions and experiences of our guests as they provide valuable insights that help us continuously improve and enhance our offerings. We have established a robust feedback system that encourages guests to share their thoughts, suggestions, and comments with us. Whether through surveys, comment cards, or direct interactions with our staff, we actively seek feedback from every guest to understand their needs and preferences better. Our dedicated team carefully analyzes and reviews all feedback received, taking note of both positive and constructive comments. We celebrate the aspects that guests appreciate and work diligently to address any areas where improvements can be made.  We take these suggestions seriously and consider them in our ongoing efforts to elevate the guest experience.

Their input allows us to adapt, innovate, and evolve, ensuring that each guest leaves Handara Golf & Resort with a sense of satisfaction and the knowledge that their opinions matter to us. Together, this continuous feedback loop enables us to deliver exceptional hospitality and create a meaningful and lasting connection with our valued guests.

By fostering a sense of emotional connection and genuine care, we instill in our guests a desire to return, yearning for more of the special moments they have experienced at Handara. Our goal is to create an enduring bond with our guests, making them not just customers but cherished members of the Handara family. 

LLA: Could you tell us about any upcoming special events, tournaments, or promotions that the resort has planned for the near future?

A.S.: Absolutely J Handara Golf & Resort Bali has an exciting lineup of upcoming special events, tournaments, and promotions in the near future.  The resort is planning to host more golf tournaments to provide an unparalleled golfing experience for enthusiasts. These tournaments will not only elevate the recognition of Handara Golf & Resort on a national and international level but also serve as a platform to promote the resort’s mission and vision. Through these tournaments, golfers and guests alike will become aware of Handara’s commitment to sustainability and support for the local community.

Handara Golf & Resort is dedicated to enhancing its brand recognition on both the national and international stages. By organizing prominent events and showcasing the resort’s unique offerings, more customers and golfers will become acquainted with Handara and its exceptional services and initiatives.

Through these special events, tournaments, and promotions, Handara Golf & Resort Bali aims to create an immersive and holistic experience for its guests. As the resort continues to thrive, guests will have the opportunity not only to enjoy the unparalleled golfing facilities and natural beauty but also to be a part of Handara’s mission of creating a positive impact on the environment and the local community. 

LLA: How do you maintain the delicate balance between providing a serene escape amidst nature and ensuring that guests have access to modern amenities and comforts during their stay?

A.S.: Our goal is to go beyond providing a typical getaway; we strive to offer a transformative escape where guests can rediscover themselves, find inner peace, and relish the magic of the present moment. By intertwining the beauty of nature, sustainability, and community commitment, we create an exceptional guest experience that leaves a profound impact on mind, body, and soul.

Maintaining a delicate balance between providing a serene escape amidst nature and offering modern amenities and comforts for guests during their stay requires thoughtful planning and attention to detail. Some key strategies to achieve the balance include, among others;  preserving natural surroundings, inviting guests to participate in eco-friendly practices, thoughtful design of the room and properties, and access to technology.   By combining the serenity of nature with modern comforts and sustainable practices, guests can enjoy a memorable and harmonious escape that leaves a positive impact on both the environment and their overall well-being.

LLA: As President Director, what is your vision for the future of Handara Golf & Resort, and how do you plan to elevate the guest experience even further?

A.S.: At Handara Golf & Resort, our commitment to elevating the guest experience is an ongoing journey. We continuously invest in enhancing the luxury aspect of our resort. This includes upgrading our accommodations with premium amenities and elegant decor to provide a heightened sense of comfort and indulgence for our guests. To cater to a wider range of preferences, we plan to add more room options, including mountain chalets and suites, and villas. This will allow guests to choose accommodations that best suit their needs and preferences, whether they seek privacy, spaciousness, or a romantic ambiance. We will continue to curate an exceptional dining experience, offering a fusion of international and local cuisines prepared by renowned chefs.  We also recognize that each guest has unique interests, and we plan to diversify our range of activities. Alongside golfing and nature experiences, we will introduce more exciting options, such as wellness retreats, cultural workshops, and adventure activities, providing something special for every individual.

And most importantly, creating a legacy is at the heart of Handara Golf & Resort’s vision. We aspire to leave a lasting impact on our guests and the world around us, fostering a legacy built on three pillars: happy memories, healthy living, and positive contributions. Together, these three pillars form the foundation of the legacy we strive to create. Handara Golf & Resort is not just a place to stay; it is an invitation to be part of something greater—a journey of happiness, wellness, and meaningful contributions. We are dedicated to leaving a legacy that inspires and uplifts, leaving behind a world enriched with happy memories, healthier living, and a flourishing environment for generations to come.

 

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