In this exclusive interview, we sit down with the distinguished Hotel General Manager, Mr. Mehmet Tulunay, to delve into the luxurious world of Rixos Marina Abu Dhabi.  

As the Hotel General Manager of Rixos Marina Abu Dhabi, Mr Mehmet Tulunay brings a wealth of experience and expertise in the luxury hospitality industry.  

With a passion for delivering exceptional guest experiences, Mr. Tulunay oversees the seamless fusion of aquatic and arabesque design at Rixos Marina Abu Dhabi. Under his leadership, the hotel has earned recognition by the prestigious Luxury Lifestyle Awards as one of the TOP 100 Hotels and Resorts of the World in 2023. Mr. Tulunay’s dedication to excellence has also placed him among the TOP 100 Hotel General Managers of the World in 2023.  

Luxury Lifestyle Awards: Meeting you today is an absolute pleasure, Mr. Tulunay. Thank you for taking the time out of your busy schedule to chat with us. 

LLA: Congratulations Mr. Tulunay! What a remarkable achievement on your double honors! How does it feel to be recognized among the TOP 100 Hotel General Managers of the World and the TOP 100 Hotels and Resorts of the World, and what do these accolades mean for Rixos Marina Abu Dhabi? 

Mehmet Tulunay: Thank you so much for your kind words. I am truly honored and grateful for being recognized among the TOP 100 Hotel General Managers and the TOP 100 Hotels and Resorts of the World. It is an incredibly humbling experience to receive such prestigious accolades.  

Being acknowledged among the best in the industry is a testament to the hard work and dedication of the entire team at Rixos Marina Abu Dhabi. These honors reflect my personal commitment and highlight the collective effort of our talented team-mates, who consistently strive for excellence in providing exceptional hospitality experiences. 

As for the impact on Rixos Marina Abu Dhabi, these accolades validate our commitment to delivering unparalleled service and creating memorable experiences for our guests. The recognition on both individual and hotel levels reinforces our position as a world-class destination. It motivates us to continue pushing boundaries, getting innovative, setting new standards, and enhancing the overall guest experience. 

We are excited about the opportunities these honors bring and remain dedicated to maintaining the highest standards of quality and service. Our goal is to continue elevating the guest experience and contributing to the global reputation of Rixos Marina Abu Dhabi. 

Once again, thank you for acknowledging the achievements of Rixos Marina Abu Dhabi. We look forward to continuing to exceed expectations and creating exceptional memories for our guests. 

LLA: As one of the TOP 100 Hotel General Managers globally, how do you personally approach ensuring excellent guest satisfaction and maintaining the hotel’s prestigious reputation?

MT: As a TOP 100 Hotel General Manager globally, my approach to ensuring excellence in guest satisfaction and maintaining the hotel’s prestigious reputation revolves around a commitment to personalized service, continuous improvement, and a keen focus on the guest experience. I prioritize the development of a guest-centric culture within the entire team, emphasizing the importance of anticipating and exceeding guest expectations at every touchpoint. 

Employee training and empowerment are crucial to my strategy, ensuring colleagues have the skills and knowledge to deliver exceptional service. By fostering a culture of accountability and ownership, I encourage team members to take pride in their roles, contributing to a positive and balanced working environment. 

Regular feedback mechanisms, including guest surveys and reviews, are instrumental in measuring guest satisfaction. I actively listen to feedback, promptly address concerns, and leverage positive feedback to motivate the team. Additionally, I believe in staying abreast of industry trends and implementing innovative solutions that enhance the overall guest experience and employee satisfaction. Prioritizing employee engagement by conducting regular employee surveys and facilitating monthly casual coffee breaks with all departments is a main pillar in ensuring open communication and addressing any concerns or suggestions.  

Maintaining the hotel’s prestigious reputation involves a commitment to consistency and quality in all aspects of operations. I focus on stringent quality assurance programs, ensuring that every facet of the hotel, from cleanliness to service delivery, meets the highest standards. 

Furthermore, I engage with the local community, building positive relationships and contributing to the hotel’s reputation as a responsible corporate citizen. 

My approach combines a dedication to personalized and exceptional service, a commitment to continuous improvement, and proactive measures to uphold the hotel’s prestigious reputation in the global hospitality landscape. 

LLA: What unique features and experiences contribute to Rixos Marina Abu Dhabi’s prestigious status?

MT: Rixos Marina Abu Dhabi’s prestigious status is distinguished by its luxurious accommodations, entertainment programs, signature dining experiences curated by world-class chefs, and exclusive spa and wellness facilities.  

The prime location with scenic views adds to the allure, while exceptional event spaces cater to various occasions. The hotel’s commitment to world-class service, innovative technological integration, and showcasing local culture enhances the overall guest experience. Sustainable practices, including initiatives to reduce our carbon footprint, implement waste management strategies, host huge regular CSR events for the community (#RideWithRixos), and support local conservation efforts, align with Abu Dhabi’s sustainability goals, making Rixos Marina Abu Dhabi an integral part of the region’s eco-conscious initiatives. These efforts, combined with exclusive guest privileges and unique design elements, contribute to its appeal. Rixos Marina Abu Dhabi offers a holistic and memorable stay, combining upscale amenities with a commitment to excellence in hospitality and sustainability. 

LLA: Could you elaborate on the Multi-Board Experience and how it caters to the diverse needs of travelers, making Rixos Marina Abu Dhabi a standout choice?

MT: The Multi-Board Experience at Rixos Marina Abu Dhabi is designed to cater to the diverse needs of travelers, making it a standout choice in the hospitality landscape. This innovative approach acknowledges guests’ varied preferences and requirements, ensuring a customized and memorable stay. 

The Multi-Board Experience goes beyond traditional accommodation options by offering guests different board plans, each tailored to different lifestyles and preferences. Whether guests seek an all-inclusive package with comprehensive amenities, a bed and breakfast option for a more flexible stay, or a room-only plan for those who prefer to explore local dining options, Rixos Marina Abu Dhabi provides a range of choices to suit diverse traveler needs. 

This flexibility in board plans allows guests to curate their stay according to their preferences, providing a personalized and inclusive experience. The all-inclusive option may include not only accommodation but also meals, beverages, and select activities, offering a hassle-free and immersive experience within the hotel. 

By offering a Multi-Board Experience, Rixos Marina Abu Dhabi stands out as a destination that caters to the evolving expectations of modern travelers. This approach acknowledges that guests have different priorities and preferences regarding their travel experience, and it gives them the autonomy to tailor their stay accordingly. 

This flexibility, combined with the hotel’s other distinctive features, such as luxurious accommodations, signature dining experiences, and a commitment to exceptional service, contributes to Rixos Marina Abu Dhabi’s reputation as a standout choice for travelers seeking a customizable and enriching hospitality experience. 

LLA: In a city known for its rich cultural heritage, how does Rixos Marina Abu Dhabi showcase the fusion of ancient seafaring origins and modern luxury?

MT: Rixos Marina Abu Dhabi artfully showcases the fusion of ancient seafaring origins and modern luxury in a city renowned for its rich cultural heritage. Embracing the city’s maritime history legacy, the hotel’s architecture and design draw inspiration from nautical elements, creating a seamless blend of tradition and contemporary elegance. 

The property’s design may incorporate maritime motifs, evoking the spirit of ancient seafaring and reflecting the city’s historical connections to the sea. This fusion is further enhanced through curated art pieces, decor elements, and architectural nuances that pay homage to the region’s maritime roots. 

The hotel’s commitment to modern luxury ensures guests enjoy state-of-the-art amenities, cutting-edge technology, and contemporary design against historical influences. Combining ancient seafaring elements and modern luxury creates a unique ambiance that speaks to the city’s cultural richness while providing guests with a sophisticated and comfortable retreat. 

Overall, Rixos Marina Abu Dhabi distinguishes itself by combining ancient seafaring origins and modern luxury harmoniously. It provides guests with a captivating, immersive experience that pays homage to the city’s cultural heritage. 

LLA: With ten distinctive outlets offering unique gastronomic experiences, how does the culinary scene at Rixos Marina Abu Dhabi contribute to its allure?

MT: The culinary scene at Rixos Marina Abu Dhabi significantly enhances the resort’s allure through several vital factors. First and foremost is the variety offered by its ten distinctive outlets. Guests can indulge in various dining options, catering to multiple tastes and preferences without leaving the resort premises. Whether you are craving international cuisine, local delicacies, or innovative fusion dishes, there’s something to suit every palate. 

Moreover, each outlet within the resort likely maintains high standards of culinary excellence, ensuring guests enjoy top-notch dining experiences. From the quality of ingredients to the chefs’ skills, a commitment to excellence elevates the overall dining experience. 

Given its location in Abu Dhabi, it’s likely that some of the outlets at Rixos Marina Abu Dhabi incorporate local flavors and ingredients into their menus, allowing guests to experience the authentic taste of the region, which adds to the charm of the culinary offerings. 

Additionally, the culinary scene at Rixos Marina Abu Dhabi may contribute to its allure through innovative and creative offerings. Guests will likely encounter culinary creations that surprise and delight their senses, whether experimental dishes, unique presentations, or cutting-edge culinary techniques. 

Having multiple dining options within the resort adds to the convenience factor. Guests can explore different cuisines and dining experiences without traveling far, making their stay more enjoyable and hassle-free. Overall, the culinary scene at Rixos Marina Abu Dhabi adds depth and richness to the resort’s allure, offering guests a memorable and satisfying gastronomic journey. 

LLA: Tell us about the dynamic live entertainment options offered at the hotel. How do they enhance the overall guest experience and create memorable #RixosMoments?

MT: Rixos Marina Abu Dhabi takes pride in offering a dynamic array of live entertainment options that significantly enhance the overall guest experience, crafting memorable #RixosMoments. The hotel’s commitment to providing more than just accommodation is evident in its diverse entertainment offerings, which may include live music performances, themed parties, and cultural showcases. These dynamic experiences create a vibrant and engaging atmosphere, allowing guests to immerse themselves in the local culture or unwind in style. 

Live music performances featuring talented musicians and bands add a musical touch to the evenings, creating a sophisticated ambiance for guests to enjoy while socializing or relaxing. Themed parties and events, infused with creativity and flair, allow guests to participate in lively celebrations, fostering community and excitement. 

Cultural showcases, including traditional music, dance performances, or local art exhibitions, offer guests a chance to connect with the destination’s heritage. This entertains and educates, contributing to a more enriching and immersive stay. 

Moreover, we encourage guests to craft their own unique #RixosStory, as we believe that every moment of their memorable stay is a chapter waiting to be written. 

The dynamic live entertainment options at Rixos Marina Abu Dhabi are carefully curated to cater to a diverse audience, ensuring there’s something for every taste. Whether guests seek a lively night out or a more laid-back experience, the hotel’s commitment to providing high-quality and engaging entertainment adds an extra layer of enjoyment to the overall guest experience. These memorable #RixosMoments become integral to a guest’s stay, creating lasting impressions and fostering a connection with the hotel and its vibrant atmosphere. 

LLA: As the Hotel General Manager, what strategic initiatives have you implemented to elevate Rixos Marina Abu Dhabi’s standing in the luxury hospitality sector?

MT: As the Hotel General Manager of Rixos Marina Abu Dhabi, I have implemented a multi-faceted strategy to elevate the hotel’s standing in the luxury hospitality sector. This approach’s core is a commitment to a guest-centric culture, emphasizing personalized service and anticipating individual needs.  

Comprehensive talent development and training programs have been instituted to ensure our colleagues consistently deliver exceptional service. A key differentiator is the curated culinary scene with ten distinctive outlets featuring world-class chefs and innovative dining concepts. Embracing cutting-edge technology, sustainable practices, and strategic partnerships with renowned brands have further enhanced the hotel’s reputation.  

We have introduced unique guest experiences, including live entertainment options and cultural showcases, setting us apart in the competitive landscape.  

Continuous renovations, community engagement, and a focus on industry recognition collectively contribute to Rixos Marina Abu Dhabi’s sustained elevation as a leader in luxury hospitality, providing guests with a distinctive and exceptional experience. 

LLA: How does the hotel’s commitment to state-of-the-art audio-visual technology enhance events and contribute to making each occasion truly memorable?

MT: Rixos Marina Abu Dhabi’s unwavering commitment to state-of-the-art audio-visual technology is pivotal in enhancing events and creating memorable occasions. The incorporation of cutting-edge AV solutions ensures a seamless and immersive experience for event attendees, contributing to the overall success and impact of each gathering. High-quality audio systems, advanced visual displays, and innovative lighting setups elevate the atmosphere and engage participants on a sensory level. 

The hotel’s commitment to top-notch AV technology enables dynamic and impactful presentations, fostering effective communication during conferences, meetings, and seminars. Whether it’s a corporate event or a social celebration, the clarity of audio and the visual appeal of presentations significantly enhance the overall event experience. 

For social events such as weddings or gala dinners, state-of-the-art AV technology creates captivating environments. From mood-setting lighting designs to crystal-clear sound systems, the technology enhances the ambiance, ensuring that each moment is accentuated with precision. 

Moreover, the flexibility and adaptability of advanced AV setups allow for the customization of event spaces, accommodating different themes and preferences. Interactive displays, LED walls, and immersive sound experiences contribute to a sense of innovation and creativity, making each occasion stand out. 

The hotel’s commitment to staying at the forefront of audio-visual technology meets and exceeds the expectations of event organizers and attendees. This dedication to creating a technologically advanced and visually stunning environment ensures that every event hosted at Rixos Marina Abu Dhabi becomes an unforgettable experience for all participants. 

LLA: In what ways does Rixos Marina Abu Dhabi cater to the needs of business travelers, providing them with seamless and efficient services?

MT: Rixos Marina Abu Dhabi is a haven for business travelers, offering various meticulously designed services to ensure a seamless and efficient stay. Our state-of-the-art business facilities have cutting-edge technology, providing ideal spaces for meetings, conferences, and presentations. High-speed Wi-Fi is available throughout the property, ensuring uninterrupted connectivity for business professionals who need to stay in touch with colleagues or clients. 

Our central location ensures easy accessibility to key business districts, facilitating seamless transitions between work engagements and the hotel. 

We offer fitness and wellness facilities to support the holistic well-being of our business travelers. These spaces allow professionals to rejuvenate and stay energized during their stay, promoting a healthy work-life balance. Our commitment to comprehensive services extends to a well-equipped business center, offering essential services such as printing, copying, and secretarial assistance. 

At Rixos Marina Abu Dhabi, we recognize that successful business interactions often extend beyond formal meetings. Our customized catering services for business events ensure refreshments align with attendees’ preferences and dietary requirements, enhancing the overall experience. Travel assistance, including transportation arrangements and airport transfers, completes our commitment to providing a seamless and efficient experience for our valued business guests. 

LLA: Could you share some insights into the luxurious accommodations offered by the hotel, ensuring a comfortable and memorable stay for guests?

MT: Rixos Marina Abu Dhabi sets the stage for a truly indulgent and memorable stay through its luxurious accommodations, where every detail is thoughtfully curated to exceed the expectations of discerning guests. The hotel boasts an array of opulent rooms and suites that seamlessly blend modern sophistication with comfort, creating a haven for relaxation and rejuvenation. 

Guests are welcomed into spacious, elegantly appointed rooms featuring contemporary design elements and high-end furnishings. Plush fabrics, premium linens, and carefully selected amenities add a layer of luxury, ensuring that each accommodation exudes refined comfort. Expansive windows often frame breathtaking views of the marina, cityscape, or waterfront, providing a picturesque backdrop to the stay. 

For those seeking an elevated experience, the hotel’s suites offer unparalleled luxury. With separate living areas, private balconies, and exclusive access to additional amenities, the suites provide a genuinely indulgent escape for guests looking for extra sophistication. 

In-room technology is seamlessly integrated to cater to modern travelers, with intelligent features that enhance convenience and connectivity. Whether it’s state-of-the-art entertainment systems or intuitive room controls, every aspect is designed to meet the needs of today’s luxury-seeking guests. 

The commitment to a memorable stay extends beyond the physical space. Attentive and personalized service from a dedicated team ensures that all guest’s preferences and requirements are met and exceeded. Whether arranging bespoke experiences, customized amenities, or attending to special requests, the hotel’s staff is dedicated to creating a custom and unforgettable experience for each guest. 

With its luxurious accommodations, Rixos Marina Abu Dhabi invites guests to immerse themselves in a world of refined elegance and unparalleled comfort. Whether for business or leisure, the hotel’s commitment to creating a memorable stay is evident in every meticulously designed room and suite, making it a destination for those seeking a truly indulgent experience. 

LLA: As a leader in the industry, how do you see the future of luxury hospitality evolving, and how is Rixos Marina Abu Dhabi positioning itself to meet those changing demands?

MT: As a leader in the luxury hospitality sector, the industry’s future landscape is poised for significant transformation, and Rixos Marina Abu Dhabi is strategically positioning itself to meet these evolving demands. The increasing desire for personalized and experiential luxury is a prominent future trend. Guests seek unique, tailor-made experiences that go beyond traditional offerings. Rixos Marina Abu Dhabi is at the forefront of this shift, creating bespoke experiences that resonate with individual preferences, from personalized services to curated events, ensuring each stay is memorable and exclusive. 

Technology integration is becoming integral to the luxury hospitality experience. Rixos Marina Abu Dhabi is incorporating advanced technologies to enhance guest experiences in anticipation of this trend. Smart room features, seamless digital communication, and innovative booking processes are being implemented to provide a technologically sophisticated stay that aligns with the expectations of modern luxury travelers. 

Sustainability and social responsibility are increasingly crucial in shaping the luxury travel experience. Rixos Marina Abu Dhabi recognizes this trend and is committed to sustainable practices. The hotel is implementing eco-friendly initiatives and engaging in community-focused efforts, aligning with the evolving values of environmentally conscious travelers. 

The wellness trend continues to gain prominence, with guests prioritizing well-being during their travels. Rixos Marina Abu Dhabi is staying ahead by offering state-of-the-art fitness and wellness facilities, spa services, and wellness-focused activities, providing guests with a holistic and rejuvenating experience that reflects the growing importance of health and well-being in luxury travel. 

Culinary excellence and a focus on local authenticity are critical drivers of the evolving luxury hospitality landscape. Rixos Marina Abu Dhabi’s diverse culinary scene, featuring ten distinctive outlets with world-class chefs, reflects a commitment to providing guests with a gastronomic journey that celebrates local and international flavors. The hotel’s culinary offerings contribute to a memorable and immersive stay, aligning with guests seeking unique dining experiences. 

The rise of remote work influences the future of luxury hospitality, with guests seeking flexible and comfortable workspaces. Recognizing this trend, Rixos Marina Abu Dhabi is adapting to provide business travelers with dedicated spaces, high-speed internet, and a conducive environment for both work and relaxation, meeting the needs of the contemporary traveler who values flexibility in their accommodations. 

Safety and hygiene protocols have become paramount for travelers in the post-pandemic era. Rixos Marina Abu Dhabi prioritizes guests’ health and well-being by implementing rigorous cleanliness standards, contactless services, and enhanced health and safety measures, ensuring a safe and secure environment for all visitors. By aligning with these emerging trends, Rixos Marina Abu Dhabi aims to continue its legacy of providing luxury travelers with a sophisticated, personalized, memorable experience.

In concluding this exclusive interview, we’ve delved into the epitome of luxury hospitality at Rixos Marina Abu Dhabi, a true gem in the heart of Abu Dhabi’s vibrant landscape. The seamless fusion of ancient seafaring origins with contemporary luxury, curated by the visionary leadership of Mr. Mehmet Tulunay, has positioned him as among the TOP 100 General Managers of the World in 2023 and the resort among the TOP 100 Hotels and Resorts of the World in 2023. 

From the diverse gastronomic experiences to the dynamic live entertainment and the commitment to providing state-of-the-art amenities, Rixos Marina Abu Dhabi promises an unparalleled Multi-Board Experience. Under the guidance of Mr Tulunay, the hotel not only embraces the city’s rich cultural heritage but also sets new standards in luxury hospitality. This exclusive interview has offered a glimpse into the meticulous details and strategic vision defining Rixos Marina Abu Dhabi, ensuring it stands as a beacon of excellence in global hospitality. 

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