Shaun Ian Wheeler, General Manager of the Radisson Blu Mosi-Oa-Tunya Livingstone Resort, was recently recognized as one of the TOP 100 Hotel General Managers of the World in 2024 by the Luxury Lifestyle Awards.

With a career spanning over two decades in luxury hospitality, Shaun has consistently pushed the boundaries of excellence. In this exclusive, Alexander Chetchikov, President of the World Luxury Chamber of Commerce, has the privilege of diving deeper into Wheeler’s experiences, insights on luxury, and what continues to drive his success.

Alexander Chetchikov: Shaun, being recognized as one of Luxury Lifestyle Awards’ TOP 100 Hotel General Managers for 2024 is an incredible achievement. How does this recognition reflect your leadership journey and the standards you uphold at Radisson Blu Mosi-Oa-Tunya Livingstone Resort?

Shaun Ian Wheeler: This recognition is both humbling and inspiring. It reinforces my commitment to fostering a culture of excellence at Radisson Blu Mosi-Oa-Tunya Livingstone Resort. It’s a reminder that every decision we make, from team development to guest interactions, should reflect our dedication to delivering world-class luxury experiences while celebrating the unique heritage of Livingstone.

AC: Your career spans a diverse range of luxury properties across multiple countries. How have these varied experiences influenced your leadership style and your approach to creating outstanding guest experiences?

SIW: Working in various properties across different countries has taught me the importance of adaptability, cultural sensitivity, and team empowerment. These experiences have shaped a collaborative leadership style where diverse perspectives are valued. At Radisson Blu Mosi-Oa-Tunya, I aim to combine these global insights with local authenticity to create an exceptional environment for both staff and guests.

AC: Balancing financial performance with delivering exceptional guest experiences is no small feat. What strategies have you found most effective in achieving this balance?

SIW: At the heart of our strategy is the belief that satisfied guests drive financial success. We focus on personalized service, leveraging guest feedback to refine experiences, and adopting revenue management strategies that align with market trends. This synergy ensures we meet financial goals without compromising the quality of our offerings.

AC: The Radisson Blu Mosi-Oa-Tunya Livingstone Resort is a standout destination. What aspects of the property set it apart in the competitive luxury hospitality market?

SIW: Our location on the banks of the Zambezi River and proximity to Victoria Falls offers an unparalleled setting. Coupled with our commitment to sustainability, authentic cultural experiences, and Radisson’s globally recognized service standards, we provide a blend of adventure, relaxation, and luxury that distinguishes us from competitors.

AC: Technology is transforming hospitality. How does Radisson Blu Mosi-Oa-Tunya use innovation to enhance guest experiences while preserving the personal touch that defines luxury?

SIW: At Radisson Blu Mosi-Oa-Tunya Livingstone Resort, we seamlessly blend cutting-edge innovation with the personalized service that defines luxury hospitality. One of our key advancements is the Stay App, a digital concierge designed to enhance convenience and elevate the guest experience.With the Stay App, guests can:

• Order food and beverages from the comfort of their room, poolside, or anywhere on the property.
• Book activities such as sunset cruises, cultural experiences, or guided tours at their convenience.
• Access personalized recommendations and updates, ensuring every moment of their stay is tailored to their preferences.

This technology empowers our guests to plan and enjoy their stay effortlessly. Yet, it doesn’t replace the human touch—it complements it. Our dedicated team remains available to provide intuitive, heartfelt service, ensuring that every interaction feels warm and personal. The Stay App reflects our commitment to embracing innovation while preserving the authentic, guest-centric approach that makes every stay at Radisson Blu Mosi-Oa-Tunya truly unforgettable.

AC: Sustainability is a growing priority in the luxury sector. How is Radisson Blu Mosi-Oa-Tunya integrating responsible practices into its operations?

SIW: Sustainability is integral to our operations. From energy-efficient designs and eco-friendly initiatives to supporting local communities and suppliers, we ensure that our actions contribute positively to the environment and society. Our guests experience this through responsible tourism practices, like eco-tours and locally inspired cuisine.

AC: For those aspiring to lead in luxury hospitality, what key advice would you share about excelling in this highly competitive industry?

SIW: Immerse yourself in every aspect of hotel operations, understand your team’s roles, and always prioritize guest satisfaction. Leadership in luxury hospitality demands passion, resilience, and an unwavering commitment to excellence. Never stop learning, and embrace challenges as opportunities for growth.

AC: Recognition often raises expectations. How do accolades like this one motivate your team and shape your approach to maintaining and exceeding high standards?

SIW: Awards like this serve as benchmarks for our team, motivating us to consistently raise the bar. They not only validate our efforts but also reinforce the trust our guests place in us. These recognitions drive us to innovate and ensure every guest interaction exceeds expectations.

AC: Looking to the future, what trends do you believe will define luxury hospitality, and how is Radisson Blu Mosi-Oa-Tunya positioning itself to stay ahead?

SIW: The future of luxury hospitality lies in sustainability, personalization, and immersive experiences. Travelers increasingly seek eco-conscious, authentic stays that connect them to local cultures. At Radisson Blu Mosi-Oa-Tunya, we are enhancing our offerings to align with these trends, ensuring we remain a destination of choice while staying true to our core values.

Thank you, Shaun, for sharing your valuable insights with us today. Your dedication to excellence and passion for luxury hospitality continue to inspire many in the industry. We look forward to seeing the continued success of Radisson Blu Mosi-Oa-Tunya Livingstone Resort and your journey as one of the leading figures in global hospitality.

To explore Radisson Blu Mosi-Oa-Tunya Livingstone Resort, visit https://www.radissonhotels.com/en-us/hotels/radisson-blu-resort-mosi-oa-tunya