In this exclusive interview, we sit down with Vincent Delsol, the esteemed General Manager of Pullman Phuket Panwa Beach Resort, to delve into the secrets behind the resort’s recent accolade as one of the Best Luxury Sustainable Resorts in Phuket, Thailand, awarded by Luxury Lifestyle Awards.

Vincent shares his insights on the sustainable practices that set the resort apart, the challenges of managing a luxury destination, and his vision for the future. Join us as we explore the blend of luxury, sustainability, and local culture that defines Pullman Phuket Panwa Beach Resort.

LLA: Can you tell us about some of the unique sustainable practices implemented at Pullman Phuket Panwa Beach Resort that contributed to your award for Best Luxury Sustainable Resort?

VD: Being the first Accor Phuket hotel to be Green Globe certified in 2024, we’ve spent the last four years weaving sustainability into the very fabric of our resort’s identity. We didn’t just swap out single-use plastics for compostable materials and introduce reusable, color-coded laundry bags—we embarked on a mission to redefine what a sustainably engaged upper upscale resort can be. Picture this: a thriving seagrass farm where a remarkable species of seagrass, producing 20 times more oxygen than any land plant, flourishes under our care. And that’s not all—we’ve also established a bamboo shark nursery, a sanctuary supporting the repopulation of these fascinating creatures. Our commitment to sustainability isn’t just a practice; it’s a passion that breathes life into every corner of our resort.

LLA: What are some of the key features and amenities that set Pullman Phuket Panwa Beach Resort apart from other luxury resorts in Phuket?

VD: Imagine a resort where the very design is in harmony with nature—nestled in a secluded bay that boasts unique topography and unparalleled marine biodiversity. That’s the magic of Pullman Phuket Panwa Beach Resort. The Phuket Marine Biology Center even wrote a book about our bay’s incredible ecosystem, which we share with our guests, inviting them on an unforgettable journey of discovery. And for those lucky enough to witness it, a very low tide during a full moon reveals our bay’s stunning coral reef in all its glory, no snorkeling gear is required—just a sense of wonder as they explore this underwater world without even getting their feet wet.

LLA: How do you ensure that the guest experience at Pullman Phuket Panwa Beach Resort is consistently exceptional?

VD: Consistency in excellence is our ever-evolving challenge, but it’s one we embrace with enthusiasm. We know that our guests return to us time and time again, so we’re always innovating, refreshing, and staying ahead of trends. The expectations of luxury are always shifting, and so are we—constantly reinventing ourselves to ensure every stay is not just exceptional, but unforgettable.

LLA: Could you share some insights into your journey and experience within the hospitality industry leading up to your role as General Manager at Pullman Phuket Panwa Beach Resort?

VD: My journey has been fueled by a relentless drive to ignite Guest Passion, uphold unwavering Respect, achieve Sustainable Performance, and continuously innovate. With the Spirit of Conquest guiding my every step, I’ve navigated through challenges and triumphs, all leading to my role at the beautiful Pullman Phuket Panwa Beach Resort, where these values come to life every day.

LLA: What are some of the biggest challenges you face in managing a luxury resort, and how do you overcome them?

VD: Managing a luxury resort like Pullman Phuket Panwa Beach Resort comes with its own set of challenges, but we face them head-on. Our secret weapon? A dedicated team that is constantly evolving through regular training, where talent is nurtured, loyalty is cherished, and skills are sharpened. We don’t just manage challenges; we transform them into opportunities to deliver unforgettable experiences.

LLA: How does Pullman Phuket Panwa Beach Resort integrate local culture and traditions into the guest experience?

VD: At Pullman Phuket Panwa Beach Resort, we don’t just offer a stay; we immerse our guests in the vibrant tapestry of local culture. From the tantalizing flavors of traditional cuisine to captivating entertainment that echoes the spirit of Phuket, and exquisite displays that tell the story of our rich heritage—every moment at our resort is a celebration of the beautiful traditions that make this place truly special.

LLA: Looking ahead, what are your plans or goals for the future development of Pullman Phuket Panwa Beach Resort?

VD: We’re gearing up for a bold transformation with a full renovation of our rooms! Imagine stepping into spaces that have been reimagined from top to bottom, where every detail is meticulously crafted to elevate the experience around sustainability and relaxation. This renovation isn’t just about updating our rooms; it’s about redefining the standard of comfort and style at Pullman Phuket Panwa Beach Resort following our latest revised brand standards. The future is looking brighter, more beautiful—and more sustainable—than ever.

We hope you enjoyed this exclusive glimpse into the leadership and vision behind Pullman Phuket Panwa Beach Resort and a special thank you to Vincent Delsol for sharing his insights and experiences with us.

To explore the resort, visit their website: https://www.pullmanphuketpanwa.com/