Traveyond is a Paris-based luxury concierge and lifestyle management firm that specializes in designing bespoke, highly personalized experiences. In 2025, Traveyond was honored with a Luxury Lifestyle Awards for Best Luxury Bespoke Lifestyle Services in France, a recognition that reflects its high standards, attention to detail, and loyalty to elevating every client’s journey. The company operates under an ethos of trust, discretion, and anticipation, making ordinary moments extraordinary and complex logistics effortless.

Khaled Otrok, Co-Founder and CEO of Traveyond, has played a central role in shaping the company’s identity and reputation. Since founding Traveyond in 2013, he has emphasized a client-first approach, building a service culture that values personalized care, exclusive access, and consistent excellence. Under his leadership, Traveyond has grown its global reach while maintaining the refined touch and tailored service that differentiate it in luxury lifestyle services.

This interview will explore Khaled’s journey with Traveyond, insights into how the company stays ahead in bespoke services, and how winning the 2025 Luxury Lifestyle Award is shaping its future.

Alexander Chetchikov, President of the World Luxury Chamber of Commerce, takes the lead in our exclusive conversation with Kyle. With over 17 years devoted to celebrating the world’s most exceptional luxury brands through the prestigious Luxury Lifestyle Awards, he brings a wealth of expertise and a finely tuned perspective on the ever-evolving world of luxury.

Alexander Chetchikov: Congratulations on winning this Luxury Lifestyle Awards, Mr. Otrok! What inspired you to start Traveyond, and how has your vision for the company evolved since its founding in 2013?

Khaled Otrok: Thank you, Alexander.  I founded Traveyond in 2013 with my partner and with the vision of going beyond traditional travel services to curate experiences that feel deeply personal and seamless. Over the years, our mission has evolved into offering not just luxury but authenticity and trust,  transforming every journey into a story worth telling.

AC: How do you define “bespoke luxury” in today’s lifestyle and concierge market, and how does Traveyond ensure it delivers on that definition in all of its services?

KO: Bespoke luxury today is about authenticity and emotional meaning, not just access to five-star services. At Traveyond, we listen deeply to our clients and craft experiences they didn’t even know they were longing for, ensuring every detail feels personal, discreet, and unforgettable.

AC: In winning the Luxury Lifestyle Awards 2025 for Best Luxury Bespoke Lifestyle Services in France, what changes or improvements have you made internally to reach the level of excellence this award demands?

KO: We reached this level by refining our internal structure, expanding our team, strengthening global partnerships, and adopting smarter digital tools,  but above all, by instilling a culture where every detail is about anticipating and exceeding the client’s expectations.

AC: Can you walk us through a particularly challenging request you and your team fulfilled — how you approached it, what the obstacles were, and how it turned into a memorable experience for the client?

KO: We once had a VIP client who landed in Paris on a private jet and, due to unforeseen circumstances, required a full security convoy, a last-minute hotel suite upgrade at a palace hotel, and a private dinner setup for ten guests,  all within a few hours of arrival.

The obstacles were clear: top hotels were fully booked, security approvals normally take time, and Paris that weekend was packed with major events. But our team acted immediately,  we activated our private security partners, negotiated with the hotel to reassign a presidential suite, and transformed a private salon into a bespoke dining experience with a Michelin-starred chef.

The client not only felt safe but also was deeply impressed by how the evening looked as though it had been planned for months. For us, the greatest success was that the complexity remained completely invisible to the guest; all they experienced was perfection.

AC: Given that clients’ expectations are constantly rising, especially among high-net-worth individuals and global travelers, how does Traveyond stay ahead in terms of innovation, service delivery, and client satisfaction?

KO: We stay ahead by blending innovation and human touch: using smart tools to anticipate needs, nurturing global partnerships to unlock the impossible, and training our team to focus on emotional intelligence. This ensures every client feels not just served, but truly understood. We don’t measure success by how many trips we organize, but by the stories clients tell afterwards. Our goal is always to deliver moments they couldn’t have imagined, whether it’s a private cultural encounter, a last-minute opening that seemed impossible, or the peace of mind of knowing every detail has been handled.

AC: Discretion and trust are often cited as central to high-end concierge services. How do you build and maintain trust with your clients, especially when dealing with very personal or sensitive requests?

KO: Discretion and trust are at the heart of everything we do at Traveyond. High-net-worth clients often share details of their lives, families, and preferences that are incredibly personal. To honor that trust, we operate with three guiding principles:

• Absolute Confidentiality
• Transparency and Integrity.
• Relationship over Transaction

AC: How has having networks both locally in Paris and globally (Europe, the United States, etc.) influenced the kind of services Traveyond offers? And how do you manage the balance between global consistency and local authenticity?

KO: Our networks in Paris, across Europe, in the United States, and around the world are the backbone of what makes Traveyond different. Having a global presence allows us to guarantee consistency in excellence; our clients know that whether they are in Paris, New York, or Rome, the same high standards of discretion, service, and seamless logistics apply.

At the same time, we never let global scale dilute local authenticity. We work closely with trusted partners in each city..

In short, our worldwide reach gives our clients peace of mind, while our local connections transform their journeys into stories they could not have lived without us.

AC: Looking ahead, what are your goals for Traveyond over the next few years? Are there new service areas you are planning to explore?

KO: Our vision is to evolve into a full lifestyle partner,  expanding globally, investing in smart personalization tools, and offering new areas like private events, wellness, and cultural access, while keeping the same DNA of discretion and authenticity. The future of Traveyond is about going beyond journeys; it’s about shaping lifestyles.

Thank you, Mr. Otrok, for sharing your vision and knowledge. Your passion for bespoke luxury continues to inspire, and we look forward to Traveyond’s next chapter.

Go to https://traveyond.com/ to learn more about Mr Otrok and his award-winning firm today.