JS Luwansa Hotel & Convention Center has been named the Best Luxury Conference & Event Hotel in Jakarta, Indonesia for 2025 by Luxury Lifestyle Awards – a recognition that highlights its commitment to excellence in hospitality.  

Alexander Chetchikov, President of the World Luxury Chamber of Commerce, speaks with Vivek Kumar, General Manager of JS Luwansa Hotel & Convention Center, to discuss luxury, innovation, and the evolving hotel industry.  

Alexander Chetchikov: Vivek, congratulations on JS Luwansa Hotel & Convention Center winning the Best Luxury Conference & Event Hotel in Jakarta award! What do you think sets your hotel apart in luxury hospitality? 

Vivek Kumar: What sets us apart in luxury hospitality is the dedicated team at JS Luwansa and our commitment to delivering exceptional experiences—whether for meetings, events, weddings, or memorable stays. Our personalized care extends to every aspect of what happens in our hotel, from culinary excellence and attentive service to well-organized, secure activities. This genuine commitment is what truly distinguishes us. From the initial inquiry to sales, delivery, and beyond, we pay close attention to every detail. Guests of JS Luwansa consistently feel that they’ve made the right choice—one that offers true value for their money. 

AC: Luxury today is more than just opulence—it’s about experience. How does JS Luwansa create truly personalized and exclusive experiences for its guests? 

VK: At JS Luwansa, we curate each experience based on our guest segments and demographics, ensuring a tailored approach to hospitality. From the moment of reservation to arrival, throughout the stay, and even after check-out, our goal is to meet—and exceed—guest expectations. 

For those traveling on business, we understand that time is of the essence. Our team is committed to providing fast responses, efficient service, reliable internet connectivity, and quiet spaces for rest. We prioritize delivering ahead of time to support productivity and peace of mind. 

Above all, we strive to create lasting impressions—making every guest’s experience not just comfortable, but truly memorable. 

AC: Culinary excellence is a major part of luxury hospitality. How do your dining outlets—Olam Restaurant, Chill Lounge, and Pool Bar—offer a unique and elevated gastronomic experience? 

VK: At JS Luwansa Hotel, our Food & Beverage team is made up of skilled professionals dedicated to delivering exceptional culinary experiences. Each outlet in the hotel is known for its authenticity—offering flavors that reflect our commitment to quality and memorable dining. 

At Olam, breakfast is a unique experience. We curate our offerings to suit the preferences, segments, and nationalities of our guests, delivering a diverse selection that feels both familiar and inspiring. Our focus is on creating flavors that stay with you long after your meal. A must-try is our Kambing Gulai, which has received exceptional feedback, along with our exclusive breakfast spread. 

In our Chill Lounge, the beverage menu is equally distinct. Our beverage team blends local ingredients with international elements to create unique drinks. Each item on the menu is carefully reviewed by our quality team to ensure both creativity and taste. We proudly promote Indonesian beverages—from wines to locally inspired liquors and spirits. A must-try here is the signature JS Luwansa Adios. 

The Pool Bar, located on the 5th floor, offers a stunning view and the perfect spot for relaxation. The menu, handpicked by our beverage team, features refreshing drinks paired with select snacks designed to match the serene atmosphere. Be sure to try the JS Luwansa Cocktail, perfectly complemented by our popular Ayam Goreng. 

AC: Many luxury travelers seek wellness experiences as part of their stay. How does JS Luwansa integrate wellness into the luxury experience? 

VK: At JS Luwansa, wellness is more than just a basic offering—it’s an experience we thoughtfully create. From specially curated menus and healthy beverages to wellness-focused activities and rejuvenating spa treatments, every detail is designed with our guests’ well-being in mind. 

Our team is dedicated to personalizing these experiences based on individual guest preferences. Upon request, we ensure that every wellness element is delivered with care, attention, and a commitment to promoting a healthier, more balanced stay. 

AC: The conference and events industry is rapidly evolving. How is JS Luwansa innovating to meet the demands of modern corporate and social events? 

VK: The JS Luwansa team is a true innovator, dedicated to delivering exceptional experiences with a strong focus on every detail of each event. We understand that the success of any event lies in the care and attention it receives—and we take that responsibility seriously. 

Alongside our personalized service, we continuously develop and enhance our facilities with modern technology that meets, and often exceeds, the expectations of our guests. Our technical team is always on hand to offer tailored suggestions based on the specific needs of each event, ensuring the most suitable and effective solutions are in place. 

At JS Luwansa, we prioritize infrastructure, technology, and seamless execution—creating an environment where every event runs smoothly and memorably. 

AC: As a hotel in the prime business district of Jakarta, how does JS Luwansa cater to business and leisure travelers? 

VK: At JS Luwansa, we go beyond standard practices to thoughtfully curate personalized experiences for our guests. We believe that true hospitality is not just about following standard operating procedures, but about creating genuine emotional connections—whether guests are traveling for business or leisure. 

From the very first interaction at the reservation stage, our team is dedicated to delivering tailored service. Our front-line staff, along with our culinary, wellness, and room teams, work together to ensure every aspect of the guest experience is thoughtfully designed and seamlessly executed. 

AC: The hospitality industry is becoming increasingly competitive. What strategies do you use to ensure JS Luwansa remains a leader in Jakarta’s luxury hotel market? 

VK: For us, our strategy is simple and authentic: what we promise, we deliver; what we show, we offer; and what we say, we do. 

AC: Looking ahead, what are your aspirations for JS Luwansa Hotel & Convention Center, and how do you plan to expand its reach to international markets? 

VK: JS Luwansa Hotel is more than just a place to stay—it is a destination that delivers memorable experiences. I am confident in the strength of our team and believe that together, we will build strong connections with our guests and earn their trust, as well as that of our stakeholders and supporters. 

We have identified significant potential in international markets. Our sales team, led by Dinar and Novie, has developed effective strategies, including distribution through IDS platforms and a focused direct sales approach, targeting the right market segments. 

Vivek, thank you for sharing these valuable insights into the world of luxury hospitality. JS Luwansa Hotel & Convention Center is clearly redefining excellence in Jakarta’s hotel industry. 

To experience luxury firsthand, visit: https://www.jsluwansa.com/.